Return and Refund

At Vèla INDIA, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we're here to make the return process as simple and hassle-free as possible.

Return Policy:

• All orders are eligible for return within 7 days of delivery.
• To initiate a return, please log in to your account and access the "Order History" section.
• Select the order containing the item(s) you wish to return and follow the prompts to submit your return request.
• Once your request is approved, you will receive further instructions on how to return the item(s).

Refund Policy:

• Refunds will be issued for defective or damaged products as per our policy.
• If you receive a defective or damaged item, please log in to your account and submit a refund request through the "Order History" section.
• Our team will review your request and provide instructions on how to proceed with the return.
• Once we receive the returned item and verify its condition, a refund will be processed to your original payment method.

Please Note:

• Items must be returned in their original packaging and in unused condition to be eligible for a refund.
• Refunds will not be issued for items damaged due to misuse or improper handling.
• Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

If you have any questions or need assistance with the return or refund process, please don't hesitate to contact our customer support team. We're here to help!

Thank you for choosing Vèla INDIA!